For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

What type of information do I need to provide to prove my income eligibility?

To qualify for the services provided at Pets In Need, every client must have an income at or below 150% of the federal poverty guidelines OR receive one (or more) of the following: Food Stamps, Medicaid Medical Assistance Program, Rite Care, Child Care Assistance, Subsidized Housing, WIC, FIP, SSI, SSDI, TDI, Heating Assistance. You must bring documentation with you on the day of your appointment. For details, visit this website.

What type of payment do you accept?

At this time we only accept cash for payment.

What if I cannot pay my bill in full?

The PIN Clinic does not have the luxury of billing clients. Our fees are significantly discounted and they must be paid in full at the time of service. In order for the clinic to remain open and to be fair to all our clients, all fees must be paid at time of service.

What if the final bill exceeds the initial estimate?

The staff tries very hard to provide accurate estimates and every effort will be made to adhere to these estimates. However, if your bill is going to exceed the estimate, the staff will give you prior notification of this and will discuss it at length.

Why can’t PIN offer free services?

The Pets In Need Veterinary Clinic is NOT a free clinic, however, our fees are significantly discounted.

Will my pet always see the same veterinarian?

The PIN Clinic has one full time extremely skilled veterinarian who sees all the patients. This veterinarian is supported by a group of volunteer vets but the head staff veterinarian is consulted on all treatments.

If my income eligibility changes in the future can I still use the clinic?

As long as you qualify for a federal or state assistance program you can use our services.

If I live in another state can I use the clinic?

Pets In Need exists to service Rhode Island pets, however, if a patient is presented to us and is in critical condition, services will be provided as long as the client meets our income qualifications.

I run a rescue that is a non-profit, can I use the clinic for discounted services for rescue dogs?

No, we do not provide services for shelter our rescue groups.

Do you treat exotic pets?

Yes we see exotic pets and the staff is supported by an exotic specialist who volunteers his services.

Do I bring my animal in upon arrival or speak with staff member first?

If you can secure your pet in a carrier, you are welcome to bring your pet into the building upon check-in. If you can leave your pet in a car safely, then please do so prior to checking in, however if circumstances do not allow, please be sure to have your pet under your immediate control.

What should I do if my pet does not get along with other animals/strangers?

If your pet is aggressive towards other animals or people, please notify the staff and we will advise how we can best serve you. The safety of your pet, other clients and patients and our safety is of the utmost importance to us.

What should I do if I need to cancel my appointment?

Please notify us if you need to cancel your appointment as soon as possible. This will allow us to fill that appointment with a potentially ill pet that needs attention.

How do I get there if I can’t drive or don’t have a car?

Unfortunately, transportation to the clinic is the responsibility of the client. We do not offer any transportation services at this time. There is a RIPTA bus stop located at Wampanoag Trail FS Amaral, which is approximately a one-minute walk to the Clinic.

What do I do if there is an emergency with my pet?

If your pet has an emergency during the hours that PIN is closed please call the closest 24 hour emergency veterinary hospital. Ocean State Veterinary Specialists can be reached at 401-886- 6787, Bay State Veterinary Emergency Services can be reached at (508) 379-1233 and Mass-RI Veterinary ER can be reached at (508) 730-1112. They all provide 24 emergency care but they are not affiliated with PIN and they do not offer discounted fees.

What are the hours or operation?

We are open Monday, Tuesdays, Thursdays and Fridays from 9-3 pm.